National Roll-out Complete With Recent Launches in California,
Colorado, Connecticut, Delaware, the District of Columbia, Florida,
Georgia, Indiana, Maryland, Massachusetts, New York, Oregon,
Pennsylvania, Utah, Virginia, Vermont, Washington and West Virginia
Customers Give New, Enhanced Level of Technical Support & Equipment
Protection High Marks
PHILADELPHIA--(BUSINESS WIRE)--
Comcast Corporation (Nasdaq: CMCSA, CMCSK) today announced that its
Xfinity Signature Support, a "personal helpdesk" service for computers,
home networking equipment and many other devices customers are
connecting to their Comcast services, is now available to more than 22
million customers across the country.
With Xfinity Signature Support, Comcast customers have access to
knowledgeable and experienced IT specialists who can provide
troubleshooting and supplementary technical support online, over the
phone or in the home. Assistance is available either as part of a
monthly subscription plan or on a stand-alone basis for one-time fixes,
such as virus removal or connecting printers or game consoles to
wireless networks. Customers also can choose equipment protection plans
that provide extended warranties for computers and flat-panel TVs.
Xfinity Signature Support is offered in addition to the 24x7 support
Comcast already provides for its video, high-speed Internet and phone
services.
"Comcast has been making significant investments to enhance our products
while improving the service and support we deliver," said Mitch Bowling,
Senior Vice President and General Manager of New Businesses for Comcast.
"Providing an end-to-end technical support solution like Xfinity
Signature Support is one of the ways we're creating more personalized
levels of care that are tailored to our customers' needs and interests.
Since we began rolling it out earlier this year, Xfinity Signature
Support has received positive feedback in customer surveys, with an
average overall satisfaction score of 9.0 on a scale of 1-10, with
people rating it a good value and a service they'd be likely to
recommend."
Xfinity Signature Support is backed by the Comcast
Customer Guarantee, the company's promise to hold its products,
services and people to the highest standard. For more information,
please visit www.xfinity.com/signaturesupport.
About Comcast Corporation
Comcast Corporation (Nasdaq: CMCSA, CMCSK) (www.comcast.com)
is one of the nation's leading providers of entertainment, information
and communications products and services. Comcast is principally
involved in the operation of cable systems through Comcast Cable and in
the development, production and distribution of entertainment, news,
sports and other content for global audiences through NBCUniversal.
Comcast Cable is one of the nation's largest video, high-speed Internet
and phone providers to residential and business customers. Comcast is
the majority owner and manager of NBCUniversal, which owns and operates
entertainment and news cable networks, the NBC and Telemundo broadcast
networks, local television station groups, television production
operations, a major motion picture company and theme parks.
Comcast Corporation
Jenni Moyer, 215-286-3311
Jenni_Moyer@comcast.com
Source: Comcast Corporation
News Provided by Acquire Media
